F.A.Q

We're a home-based bakery located in the town of Deep River, ON. 

We don't offer delivery- we're all about the 'pick up the deliciousness and let the aroma fill your car' vibe. All orders are to be picked up at a local address in Deep River, so swing by, grab your treats, and say hi!

To order a custom cake, simply fill out the form here: https://www.joannacakes.ca/custom-cake-request-form.
You will receive a response within 1 business day. Once we have figured out all the details, you will receive an estimate via email. When you (hopefully) decide to proceed, you will then receive an invoice by email. Remember, payment is required up front so that I can source your ingredients, spectacular sprinkles, and perfect packaging. Your payment reserves your pickup date too! Win win for all of us!

Unfortunately, no. Our treats are currently in a committed relationship with gluten and dairy. 

We understand that cravings can strike at any time! While we recommend placing orders in advance, we'll do our best to accommodate- just give us a shout!

Yes! Contact us through our custom cakes request form to order a rectangular cake: https://www.joannacakes.ca/custom-cake-request-form

Yes (for a small fee)! The purpose of Designer cakes is to make your cake ordering as smooth as butter! However, we understand that sometimes your cake needs a personal touch. That's why we offer custom writing on cakes or cake boards, as well as cake toppers. The style of these customizations is typically left to our discretion, as we like to think we know a thing or two about making a cake look good! 

Please visit our Availability page to see if your desired pickup date is open. This page will be updated regularly as dates are booked up, so be sure to check before placing your order!

Availability Page: https://www.joannacakes.ca/availability-2024